Return Policy

We honor all manufacturers' policies. Some may offer 30 or 60 day satisfaction guarantees. To discuss a return, call or email your representative, or email sales@unicoa.com. Returns will not be accepted without a return authorization. All returns must be in original packaging and condition. Any claims for discrepancies must be made within 48 hours of receipt. Shipping charges for return items must be prepaid. We don’t charge restocking fees, unless the manufacturer charges us.

Sales Tax Policy

All sales follow the local tax policies under NEXUS laws. Orders will be charged sales tax based off of the shipping address. All state and local taxes will be collected per the jurisdiction, and remitted to the correct parties.

In-Store Pick Up Policy

Will-call orders can be picked up the same day they are placed. Normal store hours are 6am-4pm, Monday through Friday.

Privacy Policy and End User License Agreement

This Privacy Policy and End User License Agreement ("Agreement") governs your use of the Unicoa website (Unicoa.com) ("Site"). It explains how we collect, use, and disclose personal information through our online operations. By using our Site, you agree to this Agreement. If you do not agree, please discontinue use of the Site. Unicoa is committed to complying with all applicable privacy laws, including the California Consumer Privacy Act (CCPA) and other state-specific laws. This policy outlines how we protect your personal information and your rights regarding it.

1. Information We Collect

Unicoa may collect the following categories of personal information through our website:

  • Identifiers: Name, email address, billing and shipping address, phone number, IP address.
  • Payment Information: Payment details (e.g., credit card information, bank account information for online transactions).
  • Commercial Information: Purchase history, product preferences, and customer service communications.
  • Internet Activity: Browsing behavior on Unicoa.com, access logs, IP address, browser type, and time spent on the Site.
  • Approximate Geolocation: Collected based on IP address and used for general location tracking.
  • Tracking Technologies: Cookies, web beacons, pixel tags used on our website.
  • Business Information: Company name, job title, business contact information provided during account creation or purchases.

2. Use of Information

Unicoa may use personal information collected through Unicoa.com for the following purposes:

  • Processing and fulfilling online orders for construction supplies.
  • Storing payment information for future transactions on our website (if requested by the customer).
  • Communicating order status, shipping updates, or customer service responses related to online purchases.
  • Providing personalized product recommendations and quotes through our website.
  • Complying with legal requirements and industry regulations.
  • Enhancing Unicoa.com functionality and improving user experience.
  • Managing online accounts and maintaining records of transactions made through our website.

3. Data Sharing

3.1 Essential Data Sharing for Business Operations

Unicoa does not sell your personal information collected through gonefco.com. However, to provide our services and fulfill your orders, we must share certain data with our business partners and service providers. This data sharing is an essential part of our operations. Unicoa partners with large vendors and manufacturers to provide you with a wide range of construction supplies. To facilitate these partnerships and fulfill your orders, we are required to share certain personal information with these business partners. Specifically:

  • Service Providers and Business Partners: We share necessary information with third-party vendors, payment processors, logistics partners, other construction supply companies, and manufacturers. This sharing is mandatory to process and fulfill your orders, manage our supply chain, and provide customer support. For example:
    1. We may need to share your shipping address with a manufacturer for direct shipment of large items.
    2. Your order details may be shared with a partner company to source specialized products.
    3. Payment information is shared with payment processors to complete transactions.
  • Types of information shared: This may include your name, shipping address, order details, payment information, and purchase history related to specific products.
  • Purpose of sharing: To process orders, manage inventory, facilitate warranties, handle payments, and provide customer support for products from our partners.
  • Legal Compliance: We may share information to comply with applicable laws, legal orders, subpoenas, or regulatory requests related to your use of gonefco.com.

By using our website and services, you acknowledge and agree to this necessary sharing of your information. We ensure that all shared data is protected by appropriate safeguards and is used only for the purposes of fulfilling our business obligations to you.

 

3.2 Data Sharing for Advertising Purposes

We may also share data with partners for advertising purposes, including cross-context behavioral advertising. This helps us and our partners provide you with more relevant product recommendations and offers.

3.3 Your Right to Opt-Out

In compliance with the California Consumer Privacy Act (CCPA) and other applicable laws, we provide you with the right to opt-out of the sharing of your personal information for cross-context behavioral advertising.

To exercise your right to opt-out, please visit our Opt-Out page or contact us using the information provided at the end of this policy.

Please note that opting out of data sharing for advertising purposes will not affect the sharing of information necessary for our core business operations and order fulfillment as described in section 3.1.

3.4 Effect of Opt-Out

If you choose to opt-out:

  • We will cease sharing your personal information for cross-context behavioral advertising purposes.
  • You may still see advertisements, but they may be less relevant to your interests.
  • This opt-out does not affect our sharing of information with our business partners for non-advertising purposes, such as order fulfillment and customer support.

4. Tracking and Advertising Cookies on Unicoa.com

4.1 Information for General Website Visitors

For visitors to Unicoa.com who do not have an account or have not made a purchase, we collect limited information through the use of cookies and similar technologies. This information is used to improve our website functionality, analyze site traffic, and in some cases, to provide personalized advertising.

4.2 Types of Cookies We Use

  • Essential cookies: Necessary for the website to function properly.
  • Analytics cookies: Help us understand how visitors interact with our website.
  • Advertising cookies: Used to deliver personalized advertisements.

4.3 Cookie Control and Opt-Out Options

We provide multiple ways for you to control the use of cookies on our website:

a) Browser Settings: You can control cookies through your browser settings. Please note that disabling cookies may limit your use of certain features on our site. b) Opt-Out Link: We provide a simple opt-out link for non-essential cookies (analytics and advertising). To opt out, please click here.

4.4 Third-Party Cookies

Some cookies on our site are placed by third-party services. Please refer to these third parties' privacy policies for more information on their data practices.

4.5 Effect of Opting Out

If you choose to opt out of non-essential cookies:

  • You will still be able to use our website.
  • We will not collect analytics data about your visit.
  • You may see advertisements, but they will not be personalized based on your browsing behavior on our site.

By continuing to use our website after reading this policy, you acknowledge our use of cookies as described above. However, you can change your cookie preferences at any time through the methods described.

5. Retention of Personal Information

Unicoa retains personal information collected through Unicoa.com, including payment data and account information, for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes related to online transactions.

6. Your Rights Under CCPA and Other Applicable Laws

As a California resident, you have the following rights under the CCPA regarding information collected through Unicoa.com:

  • Right to Know: Request disclosure of collected personal information.
  • Right to Delete: Request deletion of personal information, subject to legal exceptions.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your rights.

To exercise these rights regarding your Unicoa website data, contact us using the information provided at the end of this policy.

Other States: Residents of Virginia (VCDPA), Colorado (CPA), Utah (UCPA), and other applicable states may have additional rights such as the right to access, correct, or delete their data collected through our website.

7. Data Security

Unicoa implements industry-standard security measures to protect your personal and business information collected through Unicoa.com from unauthorized access, use, disclosure, or destruction.

8. Camera and In-Store Data Collection

Unicoa.com uses security cameras at our physical locations for security and fraud prevention. These cameras may record footage in and around our premises. No biometric data (such as facial recognition) is collected unless explicitly stated. Camera footage is solely used for security purposes and is not intended to identify individuals for any purpose other than ensuring safety and compliance with legal obligations.

9. Updates to This Policy

Unicoa may update this Privacy Policy and EULA periodically. When significant changes are made, we will notify you via email or by posting a notice on Unicoa.com.

10. End User License Agreement (EULA)

By using Unicoa.com, you are granted a limited, non-transferable license to use the Site for purposes related to construction supply procurement. You agree not to:

  • Reverse engineer or decompile the Unicoa website's source code.
  • Use Unicoa.com for illegal purposes.
  • Exploit any part of the Site without written permission from Unicoa.

11. Contact Us

For questions about this policy or your privacy rights regarding Unicoa.com, please contact Unicoa at: 

Email: PrivacyHelp@nefcocorp.com Address: PO Box 280186 East Hartford, CT 06128